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  2. DefectWise Service Desk

DefectWise Service Desk

Welcome! You can raise a DefectsWise Management System Service Desk request from the options provided.

Helpful links:

  • Frequently Asked Questions
    https://www.defectwise.com.au/docs/frequently-asked-questions
  • Account & billing management
    https://account.defectwise.com.au/options/billing

General

  • Product trial questions

    Trying out our product and want more information? Select this and we'll be happy to answer your questions.

  • Suggest improvement

    See a place where we can do better? We're all ears.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

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